PRIVACY POLICY
Palm & Grace Memorials
Effective Date: March 2026
Palm & Grace Memorials (“Palm & Grace,” “we,” “our,” or “us”) is committed to protecting the privacy and dignity of the families we serve. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or engage our services.
By using our website or submitting information to us, you consent to the practices described below.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Mailing address
- Details of the deceased (name, dates, obituary content, photographs, service details)
- Messages, tributes, or uploads submitted by family or visitors
Technical Information
- IP address
- Browser type
- Device information
- Pages visited on our website
We only collect information that is necessary to provide our services respectfully and effectively.
2. How We Use Information
Information collected may be used to:
- Create and host digital memorial pages
- Communicate with families and funeral home partners
- Process service requests
- Improve website functionality
- Respond to inquiries
- Maintain security and prevent misuse
We do not sell, rent, or trade personal information to third parties.
3. Hosting Period and Data Retention
Palm & Grace offers digital memorial hosting for defined terms (for example, 5-year or 10-year hosting packages).
Information will be retained for the duration of the selected hosting term unless:
- A family requests removal earlier
- Legal requirements mandate retention
Upon expiration of the hosting term, families may be offered renewal options where applicable.
4. Sharing of Information
We may share limited information only when necessary:
- With funeral home partners (when applicable)
- With service providers who assist in website hosting and maintenance
- When required by Bahamian law
All partners are expected to maintain confidentiality and appropriate safeguards.
5. Public Nature of Memorial Pages
Digital memorial pages are publicly accessible unless otherwise specified. Visitors may be able to:
- View obituary information
- Leave condolences
- Share memorial pages
Families are responsible for reviewing submitted content prior to publication where applicable.
6. Data Security
We implement reasonable technical and administrative safeguards to protect personal information. While no system is completely secure, we take careful steps to protect the integrity of the information entrusted to us.
7. Children’s Privacy
Palm & Grace Memorials recognizes the sensitivity involved when memorializing the life of a child and approaches such matters with particular care.
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information directly from children.
Where a memorial page relates to a minor, all information must be submitted by a parent or legal guardian, or by an authorized funeral home acting with proper consent.
If a parent or legal guardian believes that personal information of a child has been submitted without appropriate authorization, they may contact us at families@palmandgrace.org to request review or removal.
8. Your Rights
Families may:
- Request correction of inaccurate information
- Request removal of content
- Inquire about stored information
Requests may be submitted via email at: families@palmandgrace.org
9. Contact Information
Palm & Grace Memorials
Nassau, The Bahamas
Email: care@palmandgrace.org
WhatsApp: (242) 451-7132